Delivery Policy

At Through Rose’s Eyes Limited we acknowledge the importance and need to dispatch our products on time and ensure we achieve our deadlines. For us to be late is simply unacceptable. 

Delivery charges for items from our Portfolio Range are stated on our website. Items from our Template and Bespoke Design Service are determined by size and quantity. We will confirm any charges for delivery via email once we know your order.

Delivery notice: If you haven't received your order please message us within 28 days of your order date. Once this date passes we will ask you to raise your claim with Royal Mail.

All of our parcels are sent via Courier or Royal Mail. If you require an additional service please enquire within as this may incur additional costs.

Turnaround times may vary at busy times, we therefore make contact with all our customers should there be any undue delay for whatever reason.