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Privacy Policy

General Data Protection Regulations Privacy Policy and Procedures

This document explains our data processing practices and policies, the ways in which your personal data is used and how we keep it secure.

Your personal information is important to us and we are committed to safeguarding and protecting your personal data and privacy. The personal information that you have shared with us will be used to keep you updated with information on products and services that may be of interest to you. We will only use your personal data for this specific purpose.

We do not sell, rent or share your personal information with any third parties for commercial reasons. If you have any requests concerning your personal information or any queries with regard to our processing, please contact us at info@throughroseseyes.co.uk.

What personal data do we hold?

We hold details provided by you on purchasing any product. The data will typically include your name, address, email address, contact telephone number and bank details.

We also collect information and keep records about the transactions you undertake with us. The transactions will typically be order placing, requests for quotations, and request for information and payment records. We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms on our website. We will never collect sensitive personal data about you without your explicit permission and clear explanation as to why it is required.

What do we use your personal data for?

We may use your information to provide and personalise our service to you. We will also use your contact details to communicate with you and send you information that is required to operate your order. From time to time we will send you details of any price changes. We will use your information to send offers and news on products and services, which we think may be of interest or be of benefit to you. In this event you will be given the choice to opt out of receiving such emails. You can withdraw your consent by contacting info@throughroseseyes.co.uk. Please note that there may be instances where it may be necessary for us to communicate with you for administration or operational reasons relating to your order or our service. 

Through Rose’s Eyes Limited does not use any automated decision making systems or carry out profiling of personal data records.

Do we share customer personal data with third parties?

We only share your information with our bankers. We will also share information with organisations to comply with legal and regulatory requirements. It is our strict policy not to pass on any customer specific information to third parties for sales or marketing purposes.

What are the legal grounds for processing your personal information?

Through Rose’s Eyes Limited is the Data Controller as defined by the EU’s General Data Protection Regulation (GDPR). We use your personal information to provide you with our products and services, including; delivering goods and providing information to you.

We also use your information where it is a legitimate interest to do so, such as:

  • Updating our records to contact you about your order.
  • Recovering debt.
  • To follow guidance and best practice of regulatory bodies.
  • For management and audit of our business operations and accounting.
  • To keep records of our communications with you.
  • To maintain our good governance requirements.
  • To comply with our legal and regulatory requirements.

How do we protect the data that we hold?

All the data is held on a private network server that is single point of entry firewall protected. All data processing is carried out on password-protected terminals with up to date anti viral software, linked to the private network server.  All emails are security scanned. 

What are your personal data access rights?

You have a right to access the personal data that is held about you. To obtain a copy of the personal information that Through Rose’s Eyes Limited holds about you, please contact us at info@throughroseseyes.co.uk. You also have the right to move, transfer or copy your information. You have the right to ask us to delete all personal data that is used for certain purposes, such as direct marketing and where there is no compelling, legal or regulatory reason for the data to be processed. You have the right to ask us to correct or delete any inaccurate or incomplete personal data.

Updates and changes 

This document may be updated from time to time in order to reflect changes to legislation or our procedures. Details of any changes will be published on our website.