Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Through Rose’s Eyes Limited relationship with you in relation to this website and our goods. If you disagree with any part of these terms and conditions, please do not use our website. 

In these conditions the following words have the following meanings unless stated otherwise:

LIABILITY means liability for any and all damages, claims, proceedings, actions, awards, expenses, costs and any other losses.

PRODUCTS means any products ordered from Through Rose’s Eyes Limited.

Through Rose’s Eyes Limited is a company that designs and sales product from its Portfolio, Template and Bespoke Design Service Ranges for those that require something a little more personal and unique. Customer that chose bespoke products for special events such as weddings should ideally place an order at least three month before you intend to send invitations out. However, if you have an urgent deadline it is worth discussing with us to see whether there is an opportunity to fit your request around our schedule.

Every Template and Bespoke Design Service Range order requires a £25.00 deposit, this is non refundable and must be paid when placing your order. This deposit secures a production slot* for your items.

Full payment is required on our Template and Bespoke Design Service Ranges before we begin any work and any failure to pay in full will result in losing the deposit paid.

Full payment is required for all products purchased from our Portfolio Range at the time of order prior to dispatch.

Payments can be accepted on all major credit and debit cards, bank transfers and PayPal, which are all secure methods.

If you order a sample product from Through Rose’s Eyes Limited it does not allocate you a production slots these are only confirmed with a paid deposit or full payment. 

Production slots will only be confirmed when we receive your deposit or payment in full. Those customers ordering invitations and on the day stationery will be given two production slots to meet their requirements. All customers will receive an email to confirm their dates.

There is no minimum order when ordering with Through Rose’s Eyes Limited. 

When ordering from the Template and Bespoke Design Service Ranges we will always send you a draft copy of each item for you to confirm and to make sure there are no errors. Once you confirm we will proceed the production, at this point we will not be able to make any changes.

Digital proofs of your special event stationery will be emailed to you in a PDF format. The design and wording can still be changed at this point if required. Please ensure you check proofs before returning them back to us, as by returning your PDF you are accepting liability for any errors or mistakes, Through Rose’s Eyes Limited is not liable for any errors once the PDF is approved by the customer, any changes after approval will be chargeable.

If additional special event stationery is required this must be specified before we process your order as we have the right to charge extra if it happens outside your designated production slot.

Orders will not be dispatched until your full balance has been paid, or paid in part as agreed with Through Rose’s Eyes Limited for split orders. Any unpaid orders will be disposed of accordingly and replacements will not be made.

Any agreed returns, should your order require returning and authorised to happen the return postage will not be covered by Through Rose’s Eye Limited unless otherwise stated.

A charge for postage and packing will be added to your invoice and will be calculated depending on the size and weight of the goods you have purchased for the Template and Bespoke Design Service Ranges.  Delivery charges for items from the Portfolio Range are stated on the website.  All of our parcels are sent via Courier or Royal Mail signed-for delivery and we will email you the tracking number for delivery.

We take great care to ensure all our products arrive safe and in perfect condition. In the unlikely event that your order arrives damaged the item received from the Courier or Royal Mail must be signed for as damaged. You must then notify Through Rose’s Eyes Limited within 48 hours of receipt in writing. Any damage incurred once the order has left Through Rose’s Eyes Limited is not under our liability and all claims will need to be processed through the Courier. Pictures of the damage will be needed. 

We accept no responsibility for delayed delivery due to circumstances beyond our control, such as postal strikes, mistakes made by the Courier Company or Royal Mail a delay in the delivery of materials

In the unlikely event your order arrives incorrect you must inform us in writing within 24 hours of receipt, then we will fully investigate your claim. If we can identify the fault originating from Through Rose’s Eyes Limited we will arrange for you order to be returned and rectified. If the fault was due to the customer there will be a charge applied in relation to the error.

As all our Template and Bespoke Design Service Ranges are handmade we do not offer a refund policy, if the fault with your order and liability is with Through Rose’s Eyes Limited we will arrange your items to be returned and replace accordingly. If the item is incorrect due to customer error we accept no liability, and an administration charge will be applied should additional work be required.

If an order is cancelled after the deposit is paid but before the full payment is due with less than 4 weeks to go until the production slot it will be subject to charges for work already undertaken.

If an order from the Template and Bespoke Design Service Ranges is cancelled after full payment is made no refund will be given.

Returns of the Template and Bespoke Design Service items will not be accepted after delivery.

Any changes made after the approved PDF proof has been received will be charged for.

Colour charts shown on website are an indication only and we cannot take responsibility for colour changes due to computer screens if in any doubt we always recommend a colour swatch. Computer screens do not show an accurate representation of colour so you may find slight variations on the final printed product. 

Many of our items are handmade, some designs may vary slightly to what is shown on the website or that have been received as a sample including but not limited to colour, shape, size, material and finish.

Stock items and substitutions: During the creation process some of the items used to create the order may become unavailable or discontinued. If this circumstance arises we reserve the right to substitute for a similar element this may include but is not limited to ribbon, card, embellishments, envelopes, paper, and crystals.

As all Template and Bespoke Design Service items are made from scratch there may be some variations in various aspects of the product when receiving your order including but are not limited to: card, ribbon, glitter, embellishments and lace this may occur across the order or with a select few items, unfortunately this is unavoidable due to manufacturing process and the batch of stock we receive from our suppliers. 

Prices are subject to change at any time however, any order which have already been confirmed and a deposit paid will not be affected.                    

Through Rose’s Eyes Limited reserve the right to change the Terms and conditions at anytime and any changes will be updated here.

Discount codes cannot be used in conjunction of any sale item products. Your basket total will reflect the discount off full priced items.

* Production slot – A time period allocated for the creation and production of a customer items.